Pet Policy

We understand that pets are an important part of many households. However, for the safety of our staff and to maintain a sterile environment during specimen collection, we require that all pets be secured in a separate room or properly restrained during the appointment.

Please ensure that:

• Pets are kept away from the collection area

• Dogs are secured or kenneled if necessary

• The environment is calm and safe for the phlebotomist to work

If a pet poses a safety concern or interferes with the procedure, our phlebotomist may need to reschedule the appointment, and applicable service fees may still apply.

Because our services involve travel and reserved appointment times, we kindly ask that clients provide at least 24 hours notice if they need to cancel or reschedule an appointment.

Cancellations made less than 24 hours before the scheduled appointment may be subject to a cancellation fee.

If our phlebotomist arrives at the scheduled location and the patient is unavailable, refuses service, or the appointment cannot be completed due to circumstances beyond our control, it will be considered a no-show. In these cases, the travel service fee and applicable service charges will still apply.

This policy allows us to maintain availability for other patients who need care.

Our phlebotomists follow strict specimen collection and handling protocols to ensure quality and accuracy. However, in rare cases a specimen recollection may be required due to:

• Laboratory rejection of the specimen

• Improper patient preparation (such as not fasting when required)

• Insufficient sample volume

• Provider order changes

If recollection is required due to laboratory or provider requirements, an additional service appointment may need to be scheduled.

If recollection is required due to an error on our part, we will make every effort to schedule a prompt recollection at no additional service fee.

Payment for mobile phlebotomy services is due at the time of scheduling or at the time of service, depending on the appointment type.

Please note:

• Mobile service fees are separate from laboratory testing fees.

• Most insurance plans do not cover mobile phlebotomy travel fees.

• Laboratory testing fees are billed directly by the laboratory.

We accept the following forms of payment:

• Cash

• Cash App

• Zelle

• Apple Pay

Pricing will always be communicated before the appointment is confirmed.

We proudly provide mobile phlebotomy services throughout our designated service area.

Appointments within our standard service radius include the base travel service fee. Locations outside of this area may require additional mileage charges based on distance and travel time.

For extended service areas:

• Additional mileage fees may apply

• Appointment availability may vary

• Advance scheduling may be required

Please contact us to confirm availability if your location is outside our primary service region.

The safety of our patients and phlebotomy professionals is our highest priority. Our team reserves the right to refuse or discontinue service if the environment is deemed unsafe or unsuitable for specimen collection.

Examples of unsafe conditions may include, but are not limited to:

• Aggressive or unsecured animals

• Threatening or disruptive behavior

• Unsanitary or hazardous environments

• Lack of adequate space or lighting to safely perform the procedure

If an appointment cannot be completed due to safety concerns, the visit may be terminated or rescheduled, and applicable service or travel fees may still apply.

Our phlebotomists follow strict professional and safety standards during every visit. Patients and household members are expected to treat staff with respect and cooperation throughout the appointment.

Patients under the age of 18 must have a parent or legal guardian present at the time of the appointment.

The parent or legal guardian must:

• Provide verbal and written consent for the specimen collection

• Present valid identification if requested

• Remain present during the entire procedure

If a parent or legal guardian is not present at the time of the appointment, the phlebotomist will not be able to perform the blood draw, and the appointment may need to be rescheduled. Applicable service fees may still apply.

Our trained phlebotomy professionals make every effort to perform blood collection safely and successfully on the first attempt. However, some patients may have veins that are more difficult to access due to medical conditions, hydration levels, or other factors.

For patient safety, our phlebotomists will typically limit venipuncture attempts to two attempts per visit.

If a successful specimen collection cannot be obtained within this limit:

• The procedure may be discontinued for the patient’s safety and comfort

• The patient may be advised to reschedule or visit a laboratory or healthcare facility equipped for advanced collection techniques

The mobile service fee still applies for the visit, even if specimen collection cannot be completed.

Our goal is always to prioritize patient safety, comfort, and quality specimen collection.

Protecting patient privacy and maintaining the confidentiality of personal health information is a top priority for our organization. We are committed to complying with all applicable regulations under the Health Insurance Portability and Accountability Act (HIPAA).

All patient information collected during scheduling, specimen collection, and service delivery is handled with strict confidentiality and used only for purposes related to healthcare services.

Our privacy practices include:

• Safeguarding all patient health information and medical records

• Secure handling and transportation of laboratory specimens and documentation

• Limiting access to patient information to authorized personnel only

• Protecting electronic and physical records through appropriate security measures

We do not share, sell, or disclose patient information to unauthorized parties. Information is only shared with the appropriate healthcare providers, laboratories, or authorized entities necessary to complete laboratory testing and patient care.

Our team is trained to follow strict privacy protocols to ensure that every patient’s personal and medical information remains protected at all times.

Patient safety is our highest priority. Our phlebotomy professionals follow strict infection control and sterile procedure protocols during every appointment to maintain a safe and sanitary environment.

Our infection control standards include:

• Use of single-use sterile needles and collection equipment

• Proper hand hygiene before and after every procedure

• Use of appropriate personal protective equipment (PPE) when required

• Safe handling, labeling, and transport of all specimens

• Immediate disposal of sharps and medical waste in approved containers

All procedures are performed in accordance with recognized healthcare safety standards and best practices for specimen collection.

We are committed to maintaining a clean, safe, and professional environment for every patient we serve.